policies + procedures

By scheduling an appointment with Red Stick Massotherapy you are agreeing to the following policies: 

Payment 

Full payment is expected at the time of service. Types of acceptable payments are cash, credit/debit card (fee applies), Venmo, CashApp, or Paypal. Checks are not accepted.  

A credit/debit card is required to schedule an appointment but will not be automatically charged. You have the option of using a different method of payment at checkout.  

Services are not covered by insurance. 

Scheduling/Appointment Time 

In-Studio: Please plan to arrive 10-15 minutes prior to your session in order to relax before getting started.

Mobile: Expect arrival 10-15 minutes prior to your appointment time. This time allows us to set up and get ready to perform the massage. If you would like an earlier arrival time, please state so upon scheduling.  

Upon arrival if you do not answer the door or your phone, we will wait up to 15 minutes (deducted from massage time once started). After 15 minutes the appointment is marked as a no show and the card on file is charged.

Two no show appointments will result in prepayment for services.  

If your appointment is delayed due to our tardiness, the full massage will be given if time allows for it. If time does not allow, then the client will receive a discount in accordance with the amount of time delayed. 

*First-time Client Visits* 

If this is your first appointment with Red Stick Massotherapy, please allow up to 15 minutes at the beginning of the appointment for your initial intake.  

Cancellation/Rescheduling 

Time is valuable. Your appointment is specifically for you, so please be courteous and respect ours. 

If you need to cancel for any reason, the fees are as follows: 

Half Charge - Notice given less than 24 hours in advance  

Full Charge - Notice given less than 4 hours in advance 

All fees will be due when booking your next session. 

Failure to pay the required cancellation fee will result in a balance due and will need to be satisfied before booking future sessions. 

Informed Consent and Confidentiality 

Prior to each massage session, the treatment plan will be discussed with you.  

When booking your first appointment, you will receive a link with a medical intake form. Please fill out this form and sign it the day before your appointment.  

Massage therapy is a form of medical wellness. Your medical history is important and can reveal whether or not massage is indicated for you or if modifications need to be made.  

Clients will sign and receive an updated form each year. Failure to complete the required documentation will result in cancellation of your appointment. Please answer all questions truthfully.  

Your information will not be discussed with anyone without a signed medical release document. 

Medical History 

It is the responsibility of the client to keep the therapist informed of any medical treatment or prescription medications being taken.

During your first appointment, your health history will be assessed. This is an important process that determines the course of treatment to best meet your needs.

In some cases, you may be asked to provide a written release from your physician in order to receive massage therapy.

Respect and Draping 

Each massage is unique and customized to your specific needs. We are happy to adjust pressure, speed, work longer on an area, or move on at your request. The session time is all about you, so please let us know your preferences. 

You may leave on as much clothing as needed for your comfort, refuse any massage methods, or stop the massage at any time.  

During traditional massage sessions, clients are draped with sheets and/or towels and only the body part being worked on will be undraped. Breasts and genitals are never to be exposed or massaged. 

Massage Lotions, Oils, and Creams 

Sessions include the use of hypoallergenic oils, creams, and lotions to reduce friction on the skin. In some cases, essential oils may be added to the basic carrier oils to enhance the therapeutic effects of massage. The client will always be informed of any essential oils to be used, their benefits, and any risks of allergic reaction. 

Confidentiality and Conversation 

You may choose to talk or not talk during your massage. Conversation will be guided by the client. Any health information disclosed, observed, or treated will be kept confidential under HIPAA law.  

Personal Hygiene 

It is recommended that you shower or bathe prior to your appointment.  

Before and after each massage, the therapist’s hands and forearms will be washed with hot soapy water and a disinfecting solution. Any breaks in the skin will be covered with protective coverings 

All linens and/or equipment are cleansed and sanitized before and after each use. 

Sexual Harassment 

Sexual interaction of any kind is inappropriate and requests for sexual activity will not be tolerated. Any sexual requests will result in termination of massage (with no refund of payment) and no future appointments will be granted.   

Right of Refusal 

We have the right to refuse clients for any reason.

 You have the right to refuse services for any reason. 

Professionalism 

We will not engage with any client in intimate social or personal relationships. Personal and professional boundaries are respected at all times. All clients are treated with respect regardless of their age, sex, race, gender identity, race, national origin, sexual orientation, religion, socioeconomic status, body type, political affiliation, state of health, or personal habits.  

Scope of Practice 

I am a licensed professional and am held to the highest standards of the Louisiana Board of Massage Therapy and the American Massage Therapy Association.  

Massage Therapy is a collection of body-work modalities designed to improve health through the manipulation of soft tissues that improves local circulation, reduces pain, and promotes relaxation. Services are not intended as an alternative for proper medical attention for specific conditions.